Page 38 - Digital India Awards 2022 - Compendium
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Public Digital Platforms - Central Ministries,

             Departments





             ICEGATE Portal                     https://www.icegate.gov.in/



             Project Team
             Initiative Lead (Transferred):                 Initiative Lead:
             Vinayak Chandra Gupta                          Abhinav Gupta
             Additional Director General, D/o Revenue, CBIC   Additional Director General, D/o Revenue, CBIC
             DG Systems, ICEGATE                            DG Systems, ICEGATE
             Members:
             Dinesh Kumar           Chhaya Bhoyar           Ghanshyam Jeph           Akshat Jain
             Additional Director    Joint Director          Deputy Director          Deputy Director
             D/o Revenue, CBIC      D/o Revenue, CBIC       D/o Revenue, CBIC        D/o Revenue, CBIC
             DG Systems, ICEGATE    DG Systems, ICEGATE     DG Systems, ICEGATE      DG Systems, ICEGATE



                                                                 Indian  Customs  Electronic  Gateway  (ICEGATE)  is
                                                                 the national portal of CBIC that provides e-filing,
                                                                 online  payment  of  duties,  online  IGST  refund
                                                                 services  to  the  trade.  At  present,  about  1.5  Lakhs
                                                                 users  are  registered  with  ICEGATE  and  are  filing
                                                                 more  than  50,000  documents  e.g.  Bill  of  Entry  /
                                                                 Shipping Bill /IGM/ EGM daily.

                                                                 This  digital  initiative  has  been  useful  in
                                                                 delivering G2G, G2C, G2B services to the relevant
                                                                 beneficiaries.  It  is  an  enhancement  of  an  earlier





             project/product/service Further, it has led to quantified outcomes in form of increased user base, effective
             increase in volume of transactions, reduced number of forms to be filed, reduced number of days to activate
             any service, reduced use of paper. Many utilities have been made live for the various users.

             It also supports/helps in adopting emerging technologies like artificial Intelligence, machine learning, data
             analytics while grievance handling and provides an online support through helpdesk, 24*7 toll free number
             and FAQs.

             Additionally, It has led to reduced carbon footprint through Online filing along with supporting documents
             introduced through e-Sanchit application on ICEGATE Portal. ICEGATE 2.0 new application was launched on
             16 Nov 22 which is based on state-of-the-art technology making it more robust, scalable, user friendly and
             easy to integrate with stakeholders.

             In  the  past,  considering  the  digital  solution  provided  by  ICEGATE,  Certificate  of  merit,  e-Asia  award,  the
             Manthan award, National award of e governance has been received. On 08 Nov 22, ICEGATE was awarded
             Institutional Game Changer by Tax India Online.
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